Refund & Returns Policy

Refunds

We recognise it is sometimes difficult to determine whether a particular product is suitable for the user’s needs until they have tried it. We therefore allow you 30 days to evaluate the product. If, at the end of this period, you find that the product is not suitable for the user, you may return it to us for a full refund. The goods must still be in saleable condition and in their original packaging. You are responsible for the return shipping costs but we will not charge an administration or re-stocking fee. We will process the refund within three working days of receipt, or contact you if we find the goods are not in saleable condition.

The Consumer Contract Regulations apply to UK sales made over the internet, and our returns policy does not in any way affect your statutory rights.

Returns

Pretorian products are very reliable indeed, but if you should experience any problems, please contact us first, either by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. (preferred), or calling 01427 678990. We will initially try to diagnose the problem but if we are unable to get you going, we will give you instructions on how to go about returning it.

We aim to return repaired items to you within one week, or contact you to let you know in the unlikely event that we are unable to.