Refund & Returns Policy
We recognise it is sometimes difficult to determine whether a particular product is suitable for the user’s needs until they have tried it. We therefore allow you 30 days to evaluate the product. If, at the end of this period, you find that the product is not suitable for the user, you may return it to us for a full refund. The goods must still be in saleable condition and in their original packaging. You are responsible for the return shipping costs but we will not charge an administration or re-stocking fee. We will process the refund within three working days of receipt, or contact you if we find the goods are not in saleable condition.
The Consumer Contract Regulations apply to UK sales made over the internet, and our returns policy does not in any way affect your statutory rights.
We aim to return repaired items to you within one week, or contact you to let you know in the unlikely event that we are unable to.